Events | Delaware Consulting

NetWeaver beyond the waves

23/03/2010

Does your IT platform offer the agility and flexibility you need to thrive in today’s dynamic marketplace? Well, SAP’s unique NetWeaver platform certainly does. As it ensures the seamless integration of people, information and business processes and easily interfaces with all current market technologies, SAP NetWeaver delivers true agility.

As the only SAP NetWeaver Gold partner in the Belux, Delaware Consulting is a true NetWeaver expert, with over 90 references in the field. We will gladly share our NetWeaver stories with you during a dedicated seminar on 23 March next.

On the seminar agenda are 16 separate presentations, distributed along four different tracks, including plenty of live demos. Pick the sessions of most interest to you and discover how SAP NetWeaver can be integrated into your IT infrastructure … to boost your bottom line.

You will find the full workshop agenda below. Have a look and register today!

Agenda

16h15 - 16h35 Welcome

16h40 - 17h10 Session 1

a. Taking your SOA Middleware to the next level, S. Lenaerts
b. Adobe Interactive Forms, global overview, Y. Coessens
c. Practical use of Business Process Modeling, W. Vanhauwaert & S. Neyt
d. NWBC: integrating all SAP applications in one user interface, D. De Ridder

17h10 - 17h40 Session 2

a. Deep dive into Enterprise Services Repository and Services Registry,
S. Lenaerts
b. How to build on & offline RIA applications, S.Vanoverschelde & J. Somers
c. Composition Environment 7.2: ramp-up implementation @ Taminco,
FJ. Roose
d. SAP Portal, S. De Coninck & V. Pontrandolfi

17h40 - 18h00 Break

18h00 - 18h30 Session 3

a. EDI Scenarios with SAP PI, C. De Graeve
b. How to build on & offline RIA applications, S.Vanoverschelde & J. Somers
c. Enterprise performance metrics with Xcelsius, P. Dendievel
d. SAP Enterprise Search, L. Bouziani, SAP

18h30 - 19h00 Session 4

a. Process Oriented Enterprise Content Management, J. Raedemaeker
b. Innovative Master Data Management using Adobe Interactive Forms,
Y.Coessens
c. Composition Environment 7.2: ramp-up implementation @ Taminco,
FJ. Roose
d. SAP Identity Management, W. Lagae, SAP

19h00 - 20h00 Walking dinner

Date and Venue

Tuesday 23 March, 16.15 - 20.00 hrs
Zebrastraat
Zebrastraat 32
9000 Ghent

Contact Center seminar

30/03/2010

In an era of intense competition, the customer experience is often the main differentiator between commoditized products and services

Once a sale is complete, the contact center is an enterprise’s primary touch point with its customers, whether they are consumers or other businesses. When a company knows what their customers want and responds with a consistently excellent customer experience, they create loyal and profitable relationships.

Key priorities are now agent productivity, business insight, operational efficiencies and cost containment. Therefore formal and informal contact centers need underlying systems, such as a Customer Relationship Management (CRM) tool and a Unified Communications (UC) working, in order to serve as the last line of defense for businesses of all sizes – small, mid-market and enterprise – that are threatened with losing their customers to competitors.

In joint collaboration with business partners Microsoft Belux and Smart@xs (Xylos Group), Delaware Consulting wants to invite you to its Contact Center seminar on Tuesday March 30th, with customer testimonials from the Ministry of Finance (FOD Fin) and SD Worx. Please join us at this free seminar with top customer testimonials and an appealing demonstration on CRM and UC integration.

Register here for this exclusive seminar with business top audience and enterprise testimonials on Contact Centers or just send your reply to Microsoft Contact Center seminar.

We hope to see you on March 30th at our Microsoft offices in Zaventem!

Agenda

13:30 - 14:00

Welcome & Registration

14:00 - 14:20

Microsoft Dynamics CRM and Unified Communications Intro
Microsoft Belux

14:20 - 15:00

Customer Testimonial: Ministry of Finance (FOD Fin)
Mr. Dirk Vyverman, Project Manager Multi-Channel Service Department,

Ministry of Finance

15:00 - 15:40

Customer Testimonial: SD Worx
Mr. Philippe Seghers, General Manager, Smart@xs

15:40 - 16:00

Demonstration on CRM and UC Integration

16:00 - 16:30

Q & A

16:30 - 17:30

Closing drink & Networking

Date and Venue

Tuesday 30 March, 13.30 - 17.30 hrs
Microsoft Belux
Corporate Village – ‘Da Vinci’
Leonardo Da Vincilaan 3
1935 Zaventem

Vision seminar 1 - Pursue Business Value

06/04/2010

Technology, these days, is changing at dazzling speed, bringing with it plenty of new possibilities, with the Internet in a leading role. Is your company behind the curve? Delaware Consulting and Microsoft want to help you stay tuned to the latest developments, with a new initiative: the Vision seminars.

Four seminars are scheduled in 2010. At each seminar, we will introduce you to next-generation IT solutions and their impact on business, thereby demonstrating what these solutions – and what we – can offer you. The concept, every time, is the same: an interactive afternoon with fascinating presentations, case studies, group discussions and speed dating. An overview:

6 April – Pursue Business Value
8 June – Information to the People
14 September – xRM, Convergence at your fingertips
23 November – Cloud Computing and the New Decade

We hereby warmly invite you to the first seminar, entitled “Pursue Business Value”, on 6 April next. During this afternoon, we will zoom in on the new 2010 series of Microsoft applications (Office, SharePoint and Project Server) and enter into detail on their added value. In addition, we will critically discuss the challenges that Microsoft is currently facing in the industry. And we invite you to a unique ‘speed dating’ section where you can enter into debate with three experts.

Below is the agenda of the first seminar. For a short description of the subsequent seminars, please refer to the bottom of this page (make this clickable). We hope to meet you at all four of our seminars!

For those of you who like to plan long beforehand: everyone who registers for at least two seminars, has a chance to win an IT strategy audit for their company. Plenty of good reasons to block out all four dates in your diary!

Agenda

13.30 - 14.00
Welcome

14.00 - 14.10
Introduction to the Vision seminars
Olivier Verberckmoes, Delaware Consulting

14.10 - 14.40
Sneak preview: the Microsoft 2010 solution wave
Wim Coorevits en Olivier Verberckmoes, Delaware Consulting

14.40 - 15.10
The business challenge that Microsoft is facing
Steve Muylle, Vlerick Leuven Gent Management School

15.10 - 15.30
Break

15.30 - 16.30
Speed dating with Xavier Lamote (Microsoft), Steve Muylle (Vlerick Leuven Gent Management School)en Luc Van Aelbroeck (Delaware Consulting)

16.30 - 17.00
Delaware’s ‘Virtual Enterprise’ and the Microsoft 2010 solutions
Erik Buckens, Delaware Consulting

17.00 - 18.30
Networking and drinks

Date and Venue

Tuesday 6 April, 13.30 - 18.30 hrs
Zebrastraat
Zebrastraat 32
9000 Ghent

A brief overview of the three subsequent seminars

Vision 8 June - Information to the People
Efficient information sharing, content management and collaboration are a must for successful businesses these days. An Enterprise 2.0 environment opens the doors for information exchange and collaboration. Social computing, networking, collaboration tools, advanced technology, practices and processes foster new use patterns, to help users reinvent how they work and communicate. On 8 June, you will learn how SharePoint Server 2010 and the Office 2010 applications can help businesses manage their operations in today’s ‘new’ knowledge society.

Vision 14 September - xRM, convergence at your fingertips! Dynamics CRM has matured into xRM: a fully-fledged platform that links an unlimited number of technologies and processes, to build and compose an equally unlimited number of new relational applications. In this way, segmentation, pattern recognition, forecasts, KPIs, information processing and its discovery come within reach of every employee. On 14 September, we will explain what xRM means to you and how you can dramatically optimize the time-to-value of your next application.

Vision 23 November - Cloud Computing and the New Decade
“Cloud Computing is the trend for the coming fifty years,” says Microsoft. But what exactly is Cloud Computing? What are the benefits? And is it really the trend for the future? The opinions on this seem to differ greatly. During the November seminar, we will clearly explain the meaning of Cloud Computing, who the key players are and what solutions Microsoft can offer.

Delaware Consulting’s SAP D-Day 2010 “Breaking the wall”

29/04/2010

Delaware Events